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Curbside Pickup, Browsing and Computer Use by Appointment
We are reopening! Browsing and computer use appointments are available at all branches. Curbside pickup will continue.
Don't have a library card?
We are offering temporary digital library cards. Email techsupport@westlincolnlibrary.ca to get yours today.
How It Works
Curbside Pickup
- Request items by contacting library staff
- By phone during library hours: 905-692-4290 (Caistorville); 905-957-3756 (Smithville); 905-386-6792 (Wellandport)
- By email: techsupport@westlincolnlibrary.ca
- Via Facebook Messenger: @WLPLibrary
- Contact the library to book a time for pickup
- When you arrive to pick up your reserved items, please call the library and staff will bring your items out to you.
- If in a car:
- Open your trunk, wait in car wait in car with library card for staff to deliver items & confirm ID through window
- If on foot:
- Place library card on provided table outside library and step back 6 feet
- Staff will check card and place items on table for pickup
- Wait until staff retuns to the building for pickup.
- You must have the card with which you placed holds to pick up items.
Hours of Service - Caistorville Branch, By Appointment Only
Thursdays from 6:30pm to 8:30pm.
Saturdays from 2pm to 4pm.
Hours of Service - Smithville Branch, By Appointment Only
Tuesdays to Thursdays; Saturdays from 2pm to 4pm.
Hours of Service - Wellandport Branch, By Appointment Only
Mondays from 6:30pm to 8:30pm.
Wednesdays from 2pm to 4pm.
Browsing Appointments
30 minute appointments can be booked to use the computers or browse our collection. Please note, you may use your appointment to access the computer, or to browse the collection, not both.
- Contact any branch of West Lincoln Public Library during open hours to book your appointment. Please limit the number of library users you bring so as many families as possible get an opportunity.
- Arrive at the library at your appointment time with your library card and mask. Visitors are expected to wear masks to enter the building.
- Browse the collection and select item you would like to borrow. Try to limit items touched to those you wish to borrow.
- Place any items you choose not to borrow on the top of library shelves for staff to collect and quarantine
- Check out using your card at the staff desk or our self check machine.
- Staff will escort you out of the building at the end of your appointment time.
- Please maintain 6 feet between you and other patrons/staff as much as possible.
Hours of Service - Caistorville Branch, By Appointment Only
Saturdays from 11am to 1pm.
Hours of Service - Smithville Branch, By Appointment Only
Tuesdays to Thursdays; Saturdays from 11am to 1pm.
Hours of Service - Wellandport Branch, By Appointment Only
Wednesdays from 11am to 1pm.
Computer Use Appointments
30 minute appointments can be booked to use the computers or browse our collection. Please note, you may use your appointment to access the computer, or to browse the collection, not both.
- Contact any branch of West Lincoln Public Library during open hours to book your appointment. If possible, only one person at a time should visit the library for a computer use appointment.
- Arrive at the library at your appointment time with your library card and mask. Visitors are expected to wear masks to enter the building.
- Staff will direct you to a computer, please remain at your computer until you are ready to leave.
- Please maintain 6 feet between you and other patrons/staff as much as possible.
- Staff will escort you out of the building at the end of your appointment time.
Hours of Service - Caistorville Branch, By Appointment Only
Saturdays from 11am to 1pm.
Hours of Service - Smithville Branch, By Appointment Only
Tuesdays to Thursdays; Saturdays from 11am to 1pm.
Hours of Service - Wellandport Branch, By Appointment Only
Wednesdays from 11am to 1pm.
What to Read
Not sure what to read without browsing? We can help!
- Talk to staff about topics you are intersted or books you loved for recommendations
- Check out our new adult, teen and kids book lists, and our movie list
- Browse the online catalogue
- Email techsupport@westlincolnlibrary.ca for readers advisory
Frequently Asked Questions
- Why do I need an appointment?
- Our primary concern is to maintain social distancing and keep everyone safe, which is why we’ve set up appointment slots for all customers.
- Can items be shipped from other branches?
- Items will be brought in but due to reduced hours there will be a delay in transporting itemss between branches
- Can patrons return materials?
- Yes, only through the book drop slot.
- I returned my items, why are they still on my card?
- All returned items are quarantined for 96 hours. If you have returned the item in the book drop recently it will be taken off your card as soon as it's quarantine ends, with no penalty.
Note: Items that are available and at your pickup branch will be pulled before appointment times. Holds can be placed on unavailable items, but they may not be available for pickup at booked times. Items are not guaranteed from other branches at this time.